Shipping policy

At TrueFit Wearhouse, we understand that a comfortable home begins with receiving the right products in a timely and dependable manner. This Shipping Policy explains how orders for sheets, pillowcases, pillows, back cushions, and related home-comfort products are prepared and shipped.

1. Shipping Information

Website: https://www.truefitwearhouse.online/
Business: CLOTHING KARLA LLC
Address: 5641 NW 112TH AVE SUITE 114, DORAL, FL 33178
Email: [email protected]

2. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more: Free standard shipping.

Orders below $10.00: A $5.99 shipping fee applies.

The applicable shipping charge, when any, will be displayed during checkout before the order is submitted.

3. Order Processing

After an order is successfully placed, we may need time to:

Confirm payment;
Verify order details;
Prepare the merchandise;
Package the products appropriately;
Generate shipping documentation;
Transfer the shipment to the applicable carrier.

Processing times may vary depending on order volume, product availability, weekends, holidays, and circumstances affecting warehouse operations.

4. Delivery Estimates

Any delivery period shown at checkout or elsewhere on the website is an estimate unless expressly identified as a guaranteed delivery commitment.

Carrier delays may occur because of:

Severe weather;
Transportation disruptions;
Seasonal demand;
Address issues;
Carrier capacity;
Regional events;
Customs or governmental requirements for applicable shipments;
Other circumstances beyond our reasonable control.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, carefully verify:

Recipient name;
Street address;
Apartment or suite number;
City;
State;
ZIP code;
Telephone number where requested.

If an address is incorrect, contact us immediately at [email protected].

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

6. Tracking

When tracking information is available, it may be provided to the customer electronically.

Tracking information is supplied by the carrier and may not update immediately after a shipping label is created.

A tracking number showing limited movement does not necessarily mean the package has been lost.

7. Lost or Delayed Packages

If tracking indicates that a package is delayed, customers should first allow reasonable time for carrier systems to update.

If a package appears to be lost, contact us with:

Order number;
Recipient name;
Shipping address;
Tracking number, if available.

We may investigate the shipment with the carrier and determine an appropriate resolution.

8. Incorrect or Incomplete Address

If a package is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Any such resolution will depend on the circumstances and applicable law.

9. Damaged Packages

Customers should inspect packages after delivery.

If merchandise appears damaged, retain the packaging and contact us promptly.

Please provide photographs showing:

Outer packaging;
Shipping label;
Damaged area;
Product condition.

This information can assist with carrier claims and customer-service resolution.

10. Missing Items

If your package arrives with missing merchandise, contact us at:

[email protected]

Please provide the order number and identify the missing product.

We may compare the order with fulfillment records and shipping information before determining the appropriate resolution.

11. Multiple Shipments

An order containing multiple products may, when operationally necessary, be shipped in separate packages.

If products arrive separately, customers should not assume that an item is missing solely because it was not included in the first package.

12. Shipping Restrictions

Certain destinations or products may be subject to carrier restrictions or operational limitations.

If a requested destination cannot reasonably be serviced, we may contact the customer to discuss available alternatives.

13. Delivery Responsibility

Once an order has been delivered to the shipping address supplied by the customer, responsibility for protecting the package generally shifts according to applicable law, carrier rules, and the circumstances of delivery.

Where a shipment is disputed, we may review carrier records and other available information.

14. Holiday and Peak-Season Delays

Orders placed during major holidays, promotional events, seasonal shopping periods, or periods of unusually high demand may require additional processing or transit time.

We recommend allowing additional time when ordering products needed for a specific occasion.

15. Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, shipping arrangements, pricing, fulfillment operations, or applicable legal requirements.

The version posted on the website will govern shipments placed after its effective date.