Refund policy

Thank you for shopping with TrueFit Wearhouse. We want every purchase to bring comfort, practicality, and satisfaction into your home. Because our products include sheets, pillowcases, pillows, back cushions, and other items intended for close personal or household use, we have established the following Return and Refund Policy to provide a clear and consistent process for customers who need to return an order.

This Return and Refund Policy applies to purchases made through:

Website: https://www.truefitwearhouse.online/
Business: CLOTHING KARLA LLC
Business Address: 5641 NW 112TH AVE SUITE 114, DORAL, FL 33178
Return Address: 5641 NW 112TH AVE SUITE 114, DORAL, FL 33178
Customer Contact: CHRISTINE MARIE BUTTS
Email: [email protected]

By placing an order through TrueFit Wearhouse, you acknowledge and agree to the terms described below.

1. Our Return Philosophy

We understand that bedding and comfort products are personal purchases. Color, texture, firmness, dimensions, and the overall feel of a product can sometimes be different from what a customer expected when viewing an item online.

Our return process is designed to balance customer convenience with reasonable product-handling requirements. Returned merchandise must be suitable for inspection and, where appropriate, resale.

Nothing in this Policy is intended to eliminate or restrict any rights or remedies that cannot lawfully be waived under applicable law.

2. Return Eligibility

Unless a different product-specific condition is stated on the applicable product page, customers may request a return within 30 calendar days after delivery.

To qualify for a return:

The item must have been purchased directly through TrueFit Wearhouse.
The return request must be submitted within the applicable return period.
The product should be unused or only reasonably inspected for fit, appearance, or condition.
Bedding, pillowcases, pillows, cushions, and similar products should be returned in clean and sanitary condition.
Products should be returned with original packaging, labels, inserts, accessories, and other components when reasonably available.
The product must not have been materially damaged after delivery through misuse, improper washing, staining, excessive wear, alteration, or other customer-caused damage.

Because pillows, pillowcases, bedding, and back-support products may come into direct contact with the body, products that have been used, washed, stained, soiled, or otherwise rendered unsuitable for resale may be refused for return except where the product is defective or applicable law requires otherwise.

3. Defective, Damaged, or Incorrect Products

We encourage customers to inspect their order promptly after delivery.

If you receive:

the wrong product;
the wrong quantity;
an item materially different from the product ordered;
an item damaged during transportation; or
an item with a manufacturing defect,

please contact us as soon as reasonably possible.

Please include your order number, a description of the problem, and clear photographs when applicable. Photographs can help us determine whether the issue occurred before delivery, during transportation, or after the product was received.

Where appropriate, TrueFit Wearhouse may provide a replacement, authorize a return, issue a refund, or provide another appropriate resolution.

4. Items That May Be Excluded From Ordinary Returns

Subject to applicable law, ordinary change-of-mind returns may not be accepted for:

Used pillows;
Used pillowcases;
Used sheets or bedding;
Washed or laundered bedding;
Products showing stains, odors, pet hair, bodily fluids, or other contamination;
Products damaged through improper care;
Products altered, modified, repaired, or customized by the customer;
Items returned without required components where those components materially affect the product;
Merchandise that cannot reasonably be resold because of its condition.

These restrictions do not limit rights relating to defective merchandise or other rights that cannot lawfully be excluded.

5. How to Request a Return

Before sending merchandise back, contact:

Email: [email protected]

Please provide:

Your full name;
Order number;
Email address used for the purchase;
Product name;
Reason for the return;
Photographs when the return involves damage, defect, or an incorrect item.

Do not automatically ship merchandise to the return address before receiving return instructions. Unauthorized or improperly addressed returns may experience processing delays.

6. Return Authorization

After receiving your request, our customer-service team may review the circumstances and provide return instructions.

If the return is authorized, we will identify the applicable return address and any additional instructions concerning packaging, tracking, or shipping.

Customers should retain proof of shipment until the return has been fully processed.

7. Return Shipping Costs

For ordinary returns resulting from preference, ordering the wrong size or product, changed circumstances, or other customer-choice reasons, the customer may be responsible for return shipping costs unless TrueFit Wearhouse expressly states otherwise.

If the merchandise is defective, damaged in transit, materially incorrect, or otherwise subject to a return for which TrueFit Wearhouse accepts responsibility, we may provide an appropriate shipping solution or reimburse reasonable return-shipping costs where applicable.

8. Refund Processing

Once an authorized return is received, the merchandise may be inspected.

If the return satisfies the applicable requirements, we will process the approved refund to the original payment method, unless another legally permissible arrangement has been agreed upon.

Refund timing may depend on:

the time required to receive and inspect the returned product;
payment processor procedures;
bank processing times; and
weekends or holidays.

A refund issued by TrueFit Wearhouse may therefore not appear immediately on a customer's statement.

9. Partial Refunds

A partial refund may be considered where merchandise has diminished value because of customer handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.

No deduction will be made where prohibited by law.

10. Original Shipping Charges

Unless required by applicable law or otherwise stated by TrueFit Wearhouse, original shipping charges are generally not refundable when a customer voluntarily returns an otherwise conforming product.

Where an order was incorrectly fulfilled or the merchandise arrived damaged or defective, the resolution may differ.

11. Exchanges

When inventory permits, TrueFit Wearhouse may offer an exchange instead of a monetary refund.

An exchange is not guaranteed for every product, color, size, style, or configuration. If the requested replacement is unavailable, we may offer a refund or another reasonable resolution.

12. Order Cancellation

Customers who wish to cancel an order should contact us as quickly as possible.

Because orders may enter processing, packing, or shipment shortly after purchase, cancellation cannot always be guaranteed.

If an order has already shipped, the customer may need to follow the applicable return procedure instead of cancelling the shipment.

13. Florida Refund Disclosure

Florida law contains requirements concerning refund-policy disclosure for retail sales establishments. Florida Statutes § 501.142 addresses circumstances in which a retailer offers no cash refund, credit refund, or exchange and provides specific consequences where the required notice is not provided. Our published Return and Refund Policy is intended to provide customers with clear advance notice of our return practices.

14. Fraudulent or Abusive Returns

We reserve the right, to the extent permitted by law, to investigate suspicious or abusive return activity, including repeated claims involving merchandise that appears to have been materially used, altered, damaged, or otherwise manipulated after delivery.

Nothing in this section authorizes us to deny a valid statutory consumer right.